The customer support that you'll receive from your website hosting provider is very important, no matter if you have pre-sales questions and you're not a client yet, or you have some technical problem with an existing account. Prompt and clear information regarding a question or a problem will save you lots of time and efforts, not mentioning that this is usually a proof that you're ordering from a real hosting supplier and not from some reseller. When you purchase a hosting account via a company that does not own its servers and it cannot access them right away, it is almost certain that you will wait for a couple of days to have an answer to any question, so your websites may stay offline for a long time. However, a company that provides various options for communication and has a technical support team available at any time will assist you to right away and help you minimize or totally avoid any kind of downtime and potential losses.

24/7 Customer Support in Website Hosting

The customer and technical support services for all of our website hosting plans are twenty-four-seven, which means that you can forget about waiting for a couple of days so as to receive assistance. If you aren't our client yet, you can call us, chat with a representative or send an e-mail. If you do have an account, you can open a support ticket in addition to the other three ways of contact. You'll be able to choose the most suitable way to contact us depending on where you are or what device you use. We can assist you for more or less any hosting-related question that you may have or issue that you can encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even in such a case the maximum response time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Servers

We know how crucial it is to receive timely support, particularly if your web site is not running as it should be for some reason. Our semi-dedicated hosting plans feature 24/7 customer and technical support, so if something comes up, you'll be able to use plenty of ways to contact us - phone line with multiple local numbers worldwide, live chat, e-mail messages and support tickets. The first two options are for pre-sales, billing and general matters, so in case you do not have an account yet, for instance, you can get extra info for our services, or we can help you with less complicated tech issues. The second two options are for strictly technical troubles or anything that's more time-consuming considering that it is quicker to track the conversation between you and our technical support crew. The warranted maximum reply time for them is just 1 hour, the typical one - 15-20 minutes, therefore you won't have to wait for a whole day in order to get support like you may need to do with other providers.

24/7 Customer Support in VPS Servers

Using our VPS web hosting plans, you will not ever need to wait for more than an hour so as to receive support for any situation that you could encounter with the server or the software which comes pre-installed with it. We warrant this short answer time for all support tickets that you open from your billing Control Panel or e-mail messages which you send to our tech support team. We have local telephone numbers in a couple of countries around the world and a live chat service where we will assist you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 via the various methods of communication, so regardless what your question or issue is, there's always somebody to assist you quickly. In the event that you need help with third-party software, that you cannot deploy or which gives you problems, you can benefit from the Managed Services upgrade package that we provide for all our VPS plans.

24/7 Customer Support in Dedicated Servers

We know how important it is to have well-timed support in general, let alone when you manage an entire server, that's why each dedicated server that we provide comes with 24/7 support with 1-hour response time guarantee whatever the matter. The service is absolutely free for any kind of difficulties with the server or the software that was installed by our admins during the setup, so you are able to contact us as many times as you need, even during holidays. You can either open a support ticket from the billing section or you can send an e-mail, and the actual reply time for either rarely exceeds 30 minutes as we have admins available 24x7. In case you need general info about our servers or you've got a billing question/issue, you can also call one of the local phone numbers that we have on three continents or you may use our live chat service and talk to an agent online. For third-party software assistance, we offer you a Managed Services upgrade, that you're able to add to your server plan through the billing Control Panel.