In case you have ever had a website hosting account in the past or you've dealt with any other type of online service, you probably know from your own experience that for a lot of things it is better to talk to a live person over the phone rather than exchange support tickets or email messages. If you want to learn more about a service before you decide to buy it or when something small should be made, for instance, it'll be easier and quicker to do it live. If you have the option to get hold of representatives over the phone, it is very likely that you're working with a real web hosting provider, not just a reseller. The type of support that you'll get over the phone may differ between different providers - from common matters to dedicated tech support. Usually most of the suppliers offer pre-sales assistance and first level phone support, while more complicated tech matters are resolved through e-mail or tickets.

Phone Support in Website Hosting

As we have live telephone support 14 hrs per day, you'll be able to contact us and consult with our customer support representatives to learn more about the website hosting plans that we offer and make sure that our servers meet the system requirements for your web sites prior to buying anything. For your convenience, we now have phone numbers on as many as 3 different continents so you're able to call the one nearer to you - in the United States of America, the United Kingdom or Australia. If you're already a customer, you'll be able to call about general and billing matters, or even about some tech ones. If the problem is strictly technical or it can take longer time to investigate, you will have to go through our ticketing system, that will allow both you and our tech support crew to keep track of the information supplied by both sides.

Phone Support in Semi-dedicated Servers

We provide live telephone support 14 hours per day as part of the support services for every single semi-dedicated server package that we supply. Due to the fact that some issues are more difficult and time-consuming, you will need to open a support ticket if you experience such a problem, but for all billing, general or small-scale tech issues you can always give us a call and we'll assist you quickly to save you the time you'll need to spend on opening a support ticket. Even if you don't have an account yet, you'll be able to find out if you can host your websites on our advanced cloud platform or you can get any other general information about our semi-dedicated solutions. We have local numbers in the United States, the United Kingdom and Australia as well as a global number, so that you'll be able to call the one that is closer to your location.