If you ever have any questions about the hosting service or you face a problem with your sites, you will need to touch base with the respective hosting company’s customer support team. It may not matter how promptly they’ll answer when you've got a generic enquiry, but a problem such as a botched web application update, for instance, may lead to your site becoming broken or unavailable on the web. And the longer you have to wait for the support team to help you out, the longer the website will be offline. In case you offer goods or services online, any downtime will influence your website badly and you can lose existing or potential customers. Many web hosting providers, predominantly resellers, respond to emails and trouble tickets within twenty four hours, but in the electronic sphere this is far too long, as customers will rarely go back to a site that isn’t functioning properly for lengthy time periods.

One-Hour Response Guarantee in Website Hosting

Our guaranteed max response time for any tech support ticket that you post or any e-mail that you write is just 60 minutes, even in case you contact us on weekends and legal holidays. Whatever the nature of your query or problem may be, we’ll lend you a helping hand straight away and will provide you with the necessary info to resolve any problem with your websites. The actual reply time typically does not surpass fifteen-twenty minutes, which suggests that you can forget about waiting around for hours on end to get a problem solved or even worse than that – waiting all day only to receive a reply that more info is required while nothing’s fixed. We’ll offer you assistance in a timely fashion purely because we understand precisely how expensive time can be in the dynamic Internet world. The 60-minute response guarantee is valid for any technical or billing question that you might have connected to our website hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we realize exactly how essential it is to receive timely assistance, we guarantee that you won’t ever need to wait around for more than sixty minutes to receive a reply to any support ticket that you open through your semi-dedicated server CP. In fact, you’ll seldom need to wait around for more than twenty-thirty minutes and this applies to any question regardless of its nature – technical, general or billing. Moreover, our client and tech support team is available 24/7, which goes to say that even if you open a ticket during holidays, you’ll invariably receive a blazing-fast reply, which will contain the answer to a question, the solution to a problem or the details necessary to sort out an issue yourself – if there’s something that you have to do on your end. If you use our services, you will never have to spend a day waiting for a reply like you would with other providers.