If your web hosting provider offers live chat support, you'll be able to talk with an agent in real-time and learn useful information or get a problem resolved in a very timely manner. The main advantage of using chat instead of calling to consult with a live person is that you will need just a computer with access to the world wide web, therefore you will not pay any charges in the event that you're in a different state or country. What's more, it is a lot easier to copy and paste data for example domain names, usernames or error messages i.e. details which are sometimes difficult to give to the other party on the telephone. The real-time chat is also a much faster solution to contact the website hosting supplier's support crew as compared to using a ticketing system. Last, but not least, if some trouble needs a little more time to be taken care of, you're able to do something else entirely while you wait for support on the live chat, which means that you won't lose time - something that's not possible in case you are on the phone.

Live Chat Support in Website Hosting

In addition to the telephone and ticket support, we provide live chat support as well. You'll be able to contact us every single day, including weekends and holidays, and we can give you more information about the website hosting plans that we provide in case you are not a customer yet, or about basic and billing questions in case you already have a user profile. Although for strictly technical matters you'll have to open a ticket to our tech support, since such matters require more time to be taken care of, you may still contact us on our live chat for some technical information. For instance, we're able to assist you to set up an email address in your e-mail client or troubleshoot various issues, saving you considerable time. Even when our telephone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we offer with our semi-dedicated hosting plans, you're able to find the replies for any questions you may have or get lots of troubles resolved rapidly. The chat service is accessible every single day, so that you're able to speak with a representative even on holidays and weekends. In case you are unsure which plan would be better for your sites or if our outstanding cloud hosting platform matches some system requirements, you may come on the live chat before buying anything. In case you're a current customer, you'll be able to get more information about account settings, billing issues along with a number of common tech problems you may experience, for instance in case you cannot set up an e-mail account in a client on your PC. Our live chat can save you a lot of time regardless where you are or when you contact us.