A ticketing system is the most widespread means of correspondence that web hosting companies offer to their clients. It is typically part of the billing account and is the quickest way to fix an issue that requires some time to examine or that has to be escalated to a server admin. In this way, all comments contributed by either party will be kept in the exact same place in case someone else wants to work on the issue in question and the info in the ticket will be available to all parties. The negative side of using a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which means that you will have to sign in and out of at least 2 accounts to complete a particular task or to contact the hosting company’s customer care team. In case you would like to manage a number of domain names and each one of them is hosted in a different account, you will have to use an even larger number of accounts simultaneously. Additionally, it can take a substantial span of time for the provider to reply to your tickets.

Integrated Ticketing System in Website Hosting

The ticketing system that we are using for our website hosting plans isn’t separate from the web hosting account. It is an essential part of our all-in-one Hepsia hosting Control Panel and you will be able to access it at any time with just a few clicks of the mouse, without the need to sign out of your hosting account. The ticketing system includes a quick-search field, so you can find any trouble ticket that you’ve sent in the past, if needed. Additionally, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can find out how to solve a particular problem even before you post a ticket. The response time is maximum one hour, which goes to say that you can obtain quick assistance at any given time and in case our help desk support team advises you to do something in your account, you can do it instantly without needing to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we’re using is integrated into the Hepsia Control Panel, which we have created for our semi-dedicated hosting plans, so you won’t require an additional support platform to contact our customer service team – you can do that on the spot as soon as you stumble upon a challenge. Sending a new ticket requires several mouse clicks and tracking down an older one is equally easy. With our intelligent search option, you can swiftly track down any ticket that you’ve already posted. You can open a ticket whenever you need as our client support staff representatives are available to you night and day and answer in no more than 1 hour, even though it rarely takes that much to get a reply. With Hepsia, you’ll have everything in one location and you can forget about the need to use 2 or more platforms to troubleshoot a simple problem.