Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • In the Website Control Panel you will find an in–depth Help section featuring various educational articles and frequently asked questions. They are contributed by our support team of seasoned technicians. Just type in your question and our smart system will give you the most suitable answer.

  • Top quality support service
  • Educational Video Clips

  • If you wish to see how an action is accomplished or how an issue is fixed, instead of just reading about it, have a look at our collection of instructional video tutorials. They address various topics and will help you swiftly find your way around the Website Control Panel.

  • Intuitive help center
  • A 60–Minute Support Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24–7–365 help desk service and include a one–hour response time guarantee. Our well–trained support engineers will be available to you 24–7 and will remedy any problem that you may possibly encounter within maximum 1 hour after the helpdesk ticket submission. Normally, a response will be provided to you in less than twenty minutes.