Client Support Channels

  • 1 hour ticket response time
  • A 1–Hour Ticket Response Time Guarantee

  • We offer a one–hour response time guarantee for any ticket or email that you submit to the help desk support team. We will rapidly respond to all standard queries and forward the issue to our server admins in case any further assistance is needed. If you order our Managed Servers package, we will execute any of the included tasks at a time that has been discussed with you preliminary.

  • Top quality support service
  • An Outstanding Help Desk Support Service

  • If you require assistance with the Website Control Panel or with any of the apps that we’ve preinstalled on the dedicated server on your behalf, do not hesitate to contact our help desk support staff at any time via the ticketing system. Moreover, in case you need assistance managing your dedicated server, you can order our Managed Servers package, that includes weekly Operating System updates, troubleshooting and software installation services, server monitoring and rebooting procedures, data backup space, etcetera.

  • Intuitive help center
  • An Intuitive Help Area

  • We have equipped our Website Control Panel with a comprehensive knowledgebase, which includes comprehensive explanations of all its features and functionalities. In addition, we have shot detailed video tutorials that will further show you how to perform a given operation or resolve a regularly encountered issue. The how–to articles and the tutorial videos are easily accessible from every Website Control Panel section through the Videos and Help buttons in the upper right corner.